Our Support Infrastructure

Relax safe in the knowledge that all or part of your server infrastructure is being managed and monitored 24/7/365 by InitialOne's Blue Line Support which has our expert technical staff at your finger tips.

Managed Operating Systems
Here at InitialOne, we will advise, configure, monitor and manage your chosen operating system. With our two distinct specialist technical teams, split between Microsoft and Open Source; these teams will advise, configure, monitor and manage your chosen operating system.  Both Microsoft and CentOS are available through monthly subscription offering effective cost management of your solution.

InitialOne supported Operating Systems include:

• CentOS

• Microsoft Server

• WM Ware

• Citrix XenServer

• Debian

• Other Operating Systems available upon request

24/7/365 phone and help desk support for all software that comes installed on your managed server, including the OS and control panel, as well as for a variety of other commonly used hosting software packages. Additionally, we provide proactive security updates to ensure your server is always secure.

Keep in mind that InitialOne provides free pre-server hardening and free server security audits at no extra cost upon request.

Managed Hardware Support
InitialOne is able to provide and manage systems and infrastructures built using market leading hardware and delivered at competitive rates. Due to strong relationships forged with US's largest resellers and distributors InitialOne is able to provide and manage systems and infrastructures built using market leading hardware and delivered at competitive rates.

InitialOne’s supported Hardware includes:

• IBM

• HP

• Dell

• SuperMicro

• Cisco

• Endian

• Other hardware available upon request

Providing full support for the hardware in your server, backed by the industry's best SLAs. In the rare event of a component failure, we guarantee to replace it within 1 hour with the replacement parts we keep on-site. We also provide a suite of tools in our client portal to give you complete control over the hardware in your server.

Managed Application Support
InitialOne can provide a wide range of of market leading application support in addition to expert consultation on which application will best suit your business/user needs. This includes custom application support upon request along with proactive monitoring services.

Server Monitoring Service
InitialOne provides a highly configurable service that monitors your environment every 5 minutes by providing feedback via snmp, a TCP client or via response times through port sensing technology. Sleep soundly knowing InitialOne is interactively supervising your servers.